{"id":296,"date":"2026-11-02T11:48:27","date_gmt":"2026-11-02T11:48:27","guid":{"rendered":"https:\/\/luisnegri.com\/us\/returns-policy\/"},"modified":"2026-11-02T11:49:41","modified_gmt":"2026-11-02T11:49:41","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/luisnegri.com\/us\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\"><link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Bentham&#038;family=Montserrat:wght@300;400;500;600&#038;display=swap\" rel=\"stylesheet\"><style>\n#lnx, #lnx * { box-sizing: border-box; }\n#lnx { font-family: 'Montserrat', 'Helvetica Neue', Helvetica, sans-serif; color: #1E1E1E; background: #FFFFFF; line-height: 1.5; -webkit-font-smoothing: antialiased; }\n#lnx h1, #lnx h2, #lnx h3, #lnx p { margin: 0; padding: 0; letter-spacing: normal; text-transform: none; color: inherit; }\n#lnx h1 { font-family: 'Bentham', 'Times New Roman', serif; font-weight: 400; }\n#lnx img { max-width: none; border: 0; }\n#lnx a, #lnx a:visited { color: inherit; }\n#lnx button { line-height: normal; text-transform: inherit; letter-spacing: inherit; box-shadow: none; }\n#lnx input { box-shadow: none; border-radius: 0; height: auto; margin: 0; }\n#lnx form { margin: 0; }\nbody { background: #FFFFFF; }\nbody.admin-bar #lnx { padding-top: 32px; }\n@media (max-width: 782px) { body.admin-bar #lnx { padding-top: 46px; } }\n#lnx .slide { grid-template-rows: minmax(0, 1fr); }\n#lnx .slide img { min-height: 0; height: 100%; }\n#lnx { margin: 0; background: #FFFFFF; -webkit-font-smoothing: antialiased; }\n#lnx .serif { font-family: 'Bentham', 'Times New Roman', serif; font-weight: 400; }\n#lnx .sans { font-family: 'Montserrat', 'Helvetica Neue', Helvetica, sans-serif; }\n#lnx a { color: #1E1E1E; text-decoration: none; }\n#lnx a:hover { text-decoration: underline; text-underline-offset: 4px; text-decoration-thickness: 1px; }\n#lnx button { font: inherit; color: inherit; background: none; border: 0; padding: 0; margin: 0; cursor: pointer; }\n#lnx .blend { mix-blend-mode: multiply; }\n#lnx .panel { background: #FDFBF9; }\n#lnx .eyebrow { font-size: 11px; letter-spacing: 0.18em; text-transform: uppercase; font-weight: 500; }\n#lnx .gold { color: #B49B57; }\n#lnx .cta { font-size: 11px; letter-spacing: 0.16em; text-transform: uppercase; border-bottom: 1px solid currentColor; padding-bottom: 4px; }\n#lnx .cta:hover { text-decoration: none; opacity: .7; }\n#lnx .btn-dark { display: inline-block; font-size: 11px; letter-spacing: 0.18em; text-transform: uppercase; font-weight: 500; background: #1E1E1E; color: #FFFFFF; padding: 18px 44px; transition: background .3s ease; }\n#lnx .btn-dark:hover { background: #3A3A3A; text-decoration: none; }\n#lnx .btn-outline { display: inline-block; font-size: 11px; letter-spacing: 0.18em; text-transform: uppercase; font-weight: 500; border: 1px solid currentColor; padding: 17px 44px; transition: background .3s ease, color .3s ease; }\n#lnx .btn-outline:hover { background: #1E1E1E; color: #FFFFFF; text-decoration: none; border-color: #1E1E1E; }\n#lnx .zoom { overflow: hidden; display: block; }\n#lnx .zoom img { transition: transform 1.2s cubic-bezier(.2,.7,.2,1); }\n#lnx a:hover .zoom img { transform: scale(1.03); }\n#lnx a.tile-link:hover { text-decoration: none; }\n#lnx .site-header { position: relative; z-index: 50; background: #FFFFFF; border-bottom: 1px solid rgba(30,30,30,0.08); }\n#lnx .util { font-size: 11px; text-transform: uppercase; letter-spacing: 0.12em; }\n#lnx .mainnav { display: flex; justify-content: center; gap: 44px; padding-top: 28px; }\n#lnx .nav-link { display: inline-block; font-size: 12px; text-transform: uppercase; letter-spacing: 0.16em; padding: 0 0 20px; position: relative; }\n#lnx .nav-link:hover { text-decoration: none; }\n#lnx .nav-link::after { content: \"\"; position: absolute; left: 0; right: 0; bottom: 16px; height: 1px; background: #B49B57; transform: scaleX(0); transition: transform .3s ease; }\n#lnx .nav-item:hover .nav-link::after, #lnx .nav-item.force-open .nav-link::after { transform: scaleX(1); }\n#lnx .mega { position: absolute; left: 0; right: 0; top: 100%; background: #FFFFFF; border-bottom: 1px solid rgba(30,30,30,0.08); clip-path: inset(0 0 100% 0); visibility: hidden; transition: clip-path .5s cubic-bezier(.65,0,.2,1), visibility 0s linear .5s; box-shadow: 0 40px 50px -40px rgba(30,30,30,0.15); }\n#lnx .mega-inner { opacity: 0; transform: translateY(-10px); transition: opacity .3s ease, transform .4s ease; }\n#lnx .nav-item:hover .mega, #lnx .nav-item.force-open .mega { clip-path: inset(0 0 0 0); visibility: visible; transition: clip-path .55s cubic-bezier(.65,0,.2,1) .05s, visibility 0s; }\n#lnx .nav-item:hover .mega-inner, #lnx .nav-item.force-open .mega-inner { opacity: 1; transform: none; transition: opacity .45s ease .25s, transform .5s ease .25s; }\n#lnx .mega-inner { max-width: 1240px; margin: 0 auto; padding: 36px 56px 44px; display: flex; gap: 48px; align-items: flex-start; }\n#lnx .mega-hero { width: 230px; flex: none; display: flex; flex-direction: column; gap: 12px; }\n#lnx .mega-hero .zoom { height: 290px; background: #F2EEE9; }\n#lnx .mega-hero img { width: 100%; height: 100%; object-fit: cover; display: block; }\n#lnx .mega-hero span { font-size: 11px; letter-spacing: 0.14em; text-transform: uppercase; }\n#lnx .mega-col { display: flex; flex-direction: column; gap: 14px; min-width: 150px; }\n#lnx .mega-col a { font-size: 13px; font-weight: 300; }\n#lnx .mega-h { font-size: 11px; font-weight: 500; text-transform: uppercase; letter-spacing: 0.14em; margin-bottom: 6px; }\n#lnx .mega-grid { display: grid; grid-template-columns: repeat(3, 128px); gap: 8px; }\n#lnx .mega-grid a { height: 140px; display: flex; align-items: center; justify-content: center; }\n#lnx .mega-grid img { width: 80%; height: 80%; object-fit: contain; }\n#lnx .mega-wide { flex: 1; display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px; }\n#lnx .mega-wide a { display: flex; flex-direction: column; gap: 12px; font-size: 11px; letter-spacing: 0.14em; text-transform: uppercase; }\n#lnx .mega-wide .zoom { height: 260px; background: #F2EEE9; }\n#lnx .mega-wide img { width: 100%; height: 100%; object-fit: cover; display: block; }\n#lnx .slide { position: absolute; inset: 0; display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); transition: opacity 1s ease; }\n#lnx .slide img { width: 100%; height: 100%; object-fit: cover; display: block; }\n#lnx .hero-tab { display: flex; flex-direction: column; gap: 10px; text-align: left; color: #FFFFFF; font-size: 11px; letter-spacing: 0.18em; text-transform: uppercase; min-width: 170px; }\n#lnx .hero-tab .bar { height: 1px; background: rgba(255,255,255,0.4); position: relative; overflow: hidden; }\n#lnx .hero-tab .bar span { position: absolute; inset: 0; background: #FFFFFF; transform-origin: left; }\n#lnx .nl-input { background: transparent; border: 0; border-bottom: 1px solid rgba(255,255,255,0.7); color: #FFFFFF; padding: 8px 0; width: 100%; outline: none; font-family: 'Montserrat', sans-serif; font-size: 12px; }\n#lnx .nl-input::placeholder { color: rgba(255,255,255,0.8); }\n#lnx .foot a { color: #FFFFFF; font-size: 12px; font-weight: 300; }\n@media (max-width: 960px) {#lnx .pad-x { padding-left: 24px !important; padding-right: 24px !important; }\n#lnx .hide-sm { display: none !important; }\n#lnx .mainnav { gap: 22px; overflow-x: auto; justify-content: flex-start; padding-left: 24px; padding-right: 24px; }\n#lnx .mega { display: none; }\n#lnx .slide { grid-template-columns: minmax(0, 1fr); }\n#lnx .slide .second { display: none; }\n#lnx .grid4 { grid-template-columns: repeat(2, minmax(0, 1fr)) !important; }\n#lnx .grid3, #lnx .split, #lnx .footer-grid { grid-template-columns: minmax(0, 1fr) !important; }\n#lnx .split-text { padding: 48px 24px !important; }}\n#lnx .thumb-sw { width: 50px; height: 62px; display: flex; align-items: center; justify-content: center; cursor: pointer; }\n#lnx .thumb-sw img { width: 86%; height: 86%; object-fit: contain; }\n#lnx .btn-basket { width: 100%; height: 54px; display: grid; grid-template-columns: minmax(0, 1fr) auto; background: #1E1E1E; color: #FFFFFF; transition: background .3s ease; }\n#lnx .btn-basket:hover { background: #3A3A3A; }\n#lnx .btn-basket .lbl { display: flex; align-items: center; justify-content: center; padding-left: 96px; }\n#lnx .btn-basket .prc { display: flex; align-items: center; width: 96px; justify-content: center; border-left: 1px solid rgba(255,255,255,0.22); }\n#lnx .tab { font-size: 11px; text-transform: uppercase; letter-spacing: 0.12em; padding-bottom: 4px; border-bottom: 1px solid transparent; }\n#lnx .tab.on { border-bottom-color: #B49B57; }\n#lnx .card .card-img img { transition: transform 1s cubic-bezier(.2,.7,.2,1); }\n#lnx .card:hover { text-decoration: none; }\n#lnx .card:hover .card-img img { transform: scale(1.04); }\n#lnx .cards { grid-template-columns: repeat(2, minmax(0, 1fr)) !important; }\n#lnx .btn-basket:hover { text-decoration: none; color: #FFFFFF; }\n@media (max-width: 960px) {#lnx .pdp { grid-template-columns: minmax(0, 1fr) !important; padding: 0 !important; }\n#lnx .pdp-info { position: static !important; padding: 32px 24px 56px !important; }\n#lnx .gallery { grid-template-columns: minmax(0, 1fr) !important; }\n#lnx .gallery > div { grid-column: auto !important; }\n#lnx .cards { grid-template-columns: repeat(2, minmax(0, 1fr)) !important; }}\n#lnx .btn-basket, #lnx .btn-basket:visited { color: #FFFFFF; }\n#lnx .pcard { display: flex; flex-direction: column; gap: 14px; text-decoration: none; }\n#lnx .pcard:hover { text-decoration: none; }\n#lnx .pcard .ph { aspect-ratio: 4 \/ 5; background: #FDFBF9; display: flex; align-items: center; justify-content: center; overflow: hidden; position: relative; }\n#lnx .pcard .ph img { transition: transform 1s cubic-bezier(.2,.7,.2,1), opacity .5s ease; }\n#lnx .pcard .ph img.alt { position: absolute; inset: 0; width: 100%; height: 100%; object-fit: cover; opacity: 0; }\n#lnx .pcard:hover .ph img.alt { opacity: 1; }\n#lnx .pcard:hover .ph img { transform: scale(1.03); }\n#lnx .pname { font-size: 12px; letter-spacing: 0.06em; text-align: center; }\n#lnx .pmeta { font-size: 11px; font-weight: 300; color: #8A847B; text-align: center; margin-top: -8px; }\n#lnx .catnav a { font-size: 11px; letter-spacing: 0.16em; text-transform: uppercase; padding-bottom: 4px; border-bottom: 1px solid transparent; }\n#lnx .catnav a.on { border-bottom-color: #B49B57; }\n#lnx .btn-enq { display: flex; align-items: center; justify-content: center; height: 54px; background: #1E1E1E; color: #FFFFFF; font-size: 11px; letter-spacing: 0.18em; text-transform: uppercase; font-weight: 500; }\n#lnx .btn-enq:hover { background: #3A3A3A; color: #FFFFFF; text-decoration: none; }\n#lnx .btn-out { display: flex; align-items: center; justify-content: center; height: 54px; border: 1px solid #1E1E1E; font-size: 11px; letter-spacing: 0.18em; text-transform: uppercase; font-weight: 500; }\n#lnx .btn-out:hover { background: #1E1E1E; color: #FFFFFF; text-decoration: none; }\n#lnx .sw { width: 26px; height: 26px; border-radius: 50%; border: 1px solid #D9D4CC; padding: 0; cursor: pointer; outline-offset: 3px; box-shadow: inset 0 0 0 2px #FFFFFF; }\n#lnx .sw.on { outline: 1px solid #1E1E1E; }\n#lnx .sw:hover { outline: 1px solid #B49B57; }\n#lnx .life img { width: 100%; height: 100%; object-fit: cover; display: block; }\n@media (max-width: 960px) { #lnx .g4 { grid-template-columns: repeat(2, minmax(0, 1fr)) !important; } #lnx .g2 { grid-template-columns: minmax(0, 1fr) !important; } #lnx .pad { padding-left: 24px !important; padding-right: 24px !important; } #lnx .catnav { overflow-x: auto; justify-content: flex-start !important; } }\n\n#lnx .ab-hero { position: relative; height: 720px; overflow: hidden; background: #1E1E1E; }\n#lnx .ab-hero img { width: 100%; height: 100%; object-fit: cover; display: block; opacity: .82; }\n#lnx .ab-ch p, #lnx .ab-txt p, #lnx .ab-letter p:not(.serif) { font-family: inherit; color: inherit; }\n#lnx .ab-wrap { max-width: 1180px; margin: 0 auto; }\n#lnx .ab-lead { font-size: 34px; line-height: 1.32; max-width: 860px; margin: 0 auto; text-align: center; }\n#lnx .ab-ch { display: grid; grid-template-columns: 180px minmax(0, 1fr); gap: 56px; padding: 56px 0; border-top: 1px solid #E6E0D7; }\n#lnx .ab-yr { font-size: 46px; line-height: 1; color: #B49B57; }\n#lnx .ab-ch h3 { font-size: 28px; line-height: 1.2; margin: 0 0 18px; }\n#lnx .ab-ch p, #lnx .ab-txt p { font-size: 15px; line-height: 1.85; font-weight: 300; margin: 0 0 16px; max-width: 720px; }\n#lnx .ab-split { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); min-height: 640px; }\n#lnx .ab-split .im { overflow: hidden; } #lnx .ab-split .im img { width: 100%; height: 100%; object-fit: cover; display: block; }\n#lnx .ab-split .tx { padding: 96px 90px; display: flex; flex-direction: column; justify-content: center; gap: 20px; }\n#lnx .ab-mat { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 40px; margin-top: 56px; }\n#lnx .ab-mat div { border-top: 1px solid #B49B57; padding-top: 18px; font-size: 13px; line-height: 1.7; font-weight: 300; }\n#lnx .ab-mat b { display: block; font-size: 11px; letter-spacing: .16em; text-transform: uppercase; font-weight: 500; margin-bottom: 8px; }\n#lnx .ab-quote { font-size: 36px; line-height: 1.35; max-width: 900px; margin: 0 auto; text-align: center; }\n#lnx .ab-letter { max-width: 720px; margin: 0 auto; }\n#lnx .ab-letter p { font-size: 16px; line-height: 1.9; font-weight: 300; margin: 0 0 18px; }\n#lnx .ab-names { display: flex; flex-wrap: wrap; justify-content: center; gap: 14px 40px; margin-top: 36px; }\n#lnx .ab-names span { font-size: 22px; }\n@media (max-width: 960px) {\n #lnx .ab-hero { height: 520px; }\n #lnx .ab-lead, #lnx .ab-quote { font-size: 24px; }\n #lnx .ab-ch { grid-template-columns: minmax(0, 1fr); gap: 16px; padding: 40px 0; }\n #lnx .ab-split { grid-template-columns: minmax(0, 1fr); } #lnx .ab-split .im { height: 420px; }\n #lnx .ab-split .tx { padding: 56px 24px; }\n #lnx .ab-mat { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 28px; }\n #lnx .ab-sec { padding-left: 24px !important; padding-right: 24px !important; }\n}\n\/*lnx-mobile*\/::selection { background: #E9DFC6 !important; color: #1E1E1E !important; } ::-moz-selection { background: #E9DFC6 !important; color: #1E1E1E !important; }\n@media (max-width: 1100px) {\n#lnx .site-header > div { grid-template-columns: 56px minmax(0, 1fr) 56px !important; padding: 14px 16px 0 !important; }\n#lnx .site-header > div > a:first-of-type img { height: 40px !important; }\n#lnx .site-header > div > a:first-of-type span { font-size: 9px !important; }\n#lnx .site-header > div > div:last-child { gap: 14px !important; }\n#lnx .site-header .util { display: none !important; }\n#lnx .site-header [aria-label=\"Search\"], #lnx .site-header [aria-label=\"Wishlist\"] { display: none !important; }\n#lnx .mainnav { gap: 20px !important; padding: 18px 16px 0 !important; overflow-x: auto; justify-content: flex-start !important; scrollbar-width: none; -webkit-overflow-scrolling: touch; }\n#lnx .mainnav::-webkit-scrollbar { display: none; }\n#lnx .nav-link { white-space: nowrap; font-size: 11px !important; letter-spacing: 0.14em !important; padding-bottom: 14px !important; }\n}\n@media (max-width: 768px) {\n#lnx .pad, #lnx .pad-x { padding-left: 20px !important; padding-right: 20px !important; }\n#lnx div[style*=\"height: 760px\"] { height: 600px !important; }\n#lnx .hero-tab { min-width: 0 !important; font-size: 9px !important; }\n#lnx .serif[style*=\"font-size: 56px\"], #lnx h1.serif { font-size: 36px !important; }\n#lnx .serif[style*=\"font-size: 52px\"] { font-size: 36px !important; }\n#lnx .serif[style*=\"font-size: 40px\"], #lnx .serif[style*=\"font-size: 44px\"] { font-size: 28px !important; }\n#lnx .serif[style*=\"font-size: 34px\"] { font-size: 26px !important; }\n#lnx .g2 { grid-template-columns: minmax(0, 1fr) !important; height: auto !important; }\n#lnx .g2 > .life { height: 380px; }\n#lnx .g2 > .life img { width: 100%; height: 100%; object-fit: cover; }\n#lnx .g4, #lnx .grid4 { grid-template-columns: repeat(2, minmax(0, 1fr)) !important; gap: 28px 8px !important; }\n#lnx .catnav { flex-wrap: wrap; gap: 14px 22px !important; padding: 28px 20px 0 !important; }\n#lnx .pdp-info { padding: 28px 20px 48px !important; }\n#lnx .btn-basket .lbl { padding-left: 0 !important; }\n#lnx .btn-basket .prc { width: 84px !important; }\n#lnx .pname { font-size: 11px; }\n#lnx .pmeta { font-size: 10px; }\n#lnx .footer-grid { gap: 40px !important; }\n}\/*lnx-mobile-end*\/<\/style>\n<div id=\"lnx\"><div class=\"sans\" style=\"width: 100%; min-height: 100vh; background: #FFFFFF; color: #1E1E1E; display: flex; flex-direction: column; overflow-x: clip;\"><!-- Minibar -->\n  <div style=\"background: #FFFFFF; text-align: center; padding: 8px 24px; font-size: 11px; letter-spacing: 0.12em; text-transform: uppercase; border-bottom: 1px solid #B49B57;\">Complimentary shipping<\/div>\n\n  <!-- Header -->\n  <header class=\"site-header\"><style>#lnx .lnx-reg{display:inline-flex;align-items:center;white-space:nowrap}#lnx .lnx-reg a{opacity:.5;transition:opacity .2s}#lnx .lnx-reg a.on,#lnx .lnx-reg a:hover{opacity:1}#lnx .lnx-reg i{font-style:normal;margin:0 8px;opacity:.35}#lnx .lnx-reg-m{display:none}#lnx .site-header{position:relative}@media (max-width:1100px){#lnx .lnx-reg-m{display:block;position:absolute;top:10px;left:16px;z-index:5;font-size:10px;letter-spacing:.12em;text-transform:uppercase}#lnx .lnx-reg-m a{color:#1E1E1E;text-decoration:none}}<\/style><div class=\"lnx-reg-m\"><span class=\"lnx-reg\"><a data-r=\"eu\" href=\"\/\">EU \u00b7 \u20ac<\/a><i>|<\/i><a data-r=\"us\" href=\"\/us\/\">US \u00b7 $<\/a><\/span><\/div>\n    <div class=\"pad-x\" style=\"display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); align-items: center; padding: 28px 90px 0;\">\n      <div class=\"util hide-sm\" style=\"display: flex; gap: 24px;\">\n        <span class=\"lnx-reg\"><a data-r=\"eu\" href=\"\/\">EU \u00b7 \u20ac<\/a><i>|<\/i><a data-r=\"us\" href=\"\/us\/\">US \u00b7 $<\/a><\/span>\n        <a href=\"\/us\/contact\/\">Book an appointment<\/a>\n        <a href=\"\/us\/contact\/\">Contact<\/a>\n      <\/div>\n      <a href=\"\/us\/\" style=\"display: flex; flex-direction: column; align-items: center; gap: 8px; grid-column: 2; text-decoration: none;\"><img decoding=\"async\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/LUISNEGRI-LOGO-LOGOTIPO-scaled.png\" alt=\"Luis Negri\" style=\"height: 56px; width: auto; display: block;\"><span style=\"font-size: 10px; letter-spacing: 0.62em; margin-right: -0.62em; font-weight: 400; color: #1E1E1E;\">ROMA<\/span><\/a>\n      <div style=\"display: flex; gap: 26px; justify-content: flex-end; align-items: center;\">\n        <a href=\"#\" aria-label=\"Search\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1E1E1E\" stroke-width=\"1.6\"><circle cx=\"10.5\" cy=\"10.5\" r=\"6.5\"><\/circle><path d=\"M15.5 15.5 21 21\"><\/path><\/svg><\/a>\n        <a href=\"#\" aria-label=\"Account\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1E1E1E\" stroke-width=\"1.6\"><circle cx=\"12\" cy=\"8\" r=\"4\"><\/circle><path d=\"M4 21c1.2-4.2 4.3-6.2 8-6.2s6.8 2 8 6.2\"><\/path><\/svg><\/a>\n        <a href=\"#\" aria-label=\"Wishlist\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1E1E1E\" stroke-width=\"1.6\"><path d=\"M12 20s-7.5-4.6-7.5-10A4.3 4.3 0 0 1 12 7.3 4.3 4.3 0 0 1 19.5 10c0 5.4-7.5 10-7.5 10Z\"><\/path><\/svg><\/a>\n        <a href=\"\/us\/cart\/\" aria-label=\"Basket\" style=\"display: flex; align-items: flex-end; gap: 2px;\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1E1E1E\" stroke-width=\"1.6\"><path d=\"M5 8.5h14l-1.1 12H6.1L5 8.5Z\"><\/path><path d=\"M9 8.5V7a3 3 0 0 1 6 0v1.5\"><\/path><\/svg><span style=\"font-size: 12px; line-height: 1;\">0<\/span><\/a>\n      <\/div>\n    <\/div>\n\n    <nav class=\"mainnav\">\n      <!-- WOMEN -->\n      <div class=\"nav-item\">\n        <a href=\"\/us\/classics\/\" class=\"nav-link\">Women<\/a>\n        <div class=\"mega\"><div class=\"mega-inner\">\n          <a href=\"#\" class=\"mega-hero tile-link\"><span class=\"zoom\"><img decoding=\"async\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/lnp-aida-essentially-opera-l4.jpg\" alt=\"Luis Negri bauletto worn with a black tailored jacket\"><\/span><span>Discover Women<\/span><\/a>\n          <div class=\"mega-col\">\n            <div class=\"mega-h\">Collections<\/div>\n            <a href=\"\/us\/classics\/\">Classics<\/a><a href=\"\/us\/party-bags\/\">Party Bags<\/a><a href=\"\/us\/statement\/\">Statement<\/a><a href=\"\/us\/unique-pieces\/\">Unique Pieces<\/a>\n            <a href=\"#\" style=\"margin-top: 10px; font-weight: 500; font-size: 11px; letter-spacing: 0.14em; text-transform: uppercase;\">View all<\/a>\n          <\/div>\n          <div class=\"mega-grid\"><a href=\"\/us\/cappel\/\" class=\"panel zoom\"><img decoding=\"async\" class=\"blend\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/lnp-cappel-p1.jpg\" alt=\"\"><\/a><a href=\"\/us\/fiery-soul\/\" class=\"panel zoom\"><img decoding=\"async\" class=\"blend\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/lnp-fiery-soul-p1.jpg\" alt=\"\"><\/a><a href=\"\/us\/alpha-elite\/\" class=\"panel zoom\"><img decoding=\"async\" class=\"blend\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/lnp-alpha-elite-p1.jpg\" alt=\"\"><\/a><a href=\"\/us\/il-capriccio\/\" class=\"panel zoom\"><img decoding=\"async\" class=\"blend\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/lnp-il-capriccio-p1.jpg\" alt=\"\"><\/a><a href=\"\/us\/verona-grande\/\" class=\"panel zoom\"><img decoding=\"async\" class=\"blend\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/lnp-verona-grande-p1.jpg\" alt=\"\"><\/a><a href=\"\/us\/venezia-champagne-days\/\" class=\"panel zoom\"><img decoding=\"async\" class=\"blend\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/lnp-venezia-champagne-days-p1.jpg\" alt=\"\"><\/a><\/div>\n          <div class=\"mega-col\">\n            <div class=\"mega-h\">By shape<\/div>\n            <a href=\"#\">Classic<\/a><a href=\"#\">Baguette<\/a><a href=\"#\">Mini<\/a><a href=\"#\">Large<\/a><a href=\"#\">Cappel<\/a>\n          <\/div>\n        <\/div><\/div>\n      <\/div>\n\n      <!-- MEN -->\n      <div class=\"nav-item\">\n        <a href=\"\/us\/men\/\" class=\"nav-link\">Men<\/a>\n        <div class=\"mega\"><div class=\"mega-inner\" style=\"justify-content: center;\">\n          <div class=\"mega-col\">\n            <div class=\"mega-h\">Men<\/div>\n            <a href=\"\/us\/men\/\">Briefcases<\/a>\n            <a href=\"#\">Personalization<\/a>\n          <\/div>\n          <div class=\"mega-wide\" style=\"max-width: 640px;\">\n            <a href=\"#\" class=\"tile-link\"><span class=\"zoom\"><img decoding=\"async\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/lnp-briefcases-l6.jpg\" alt=\"Craftsman's table with a trunk, leather and tools\"><\/span><span>Briefcases<\/span><\/a>\n            <a href=\"\/us\/casa-negri\/#craftsmanship\" class=\"tile-link\"><span class=\"zoom\"><img decoding=\"async\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/lnp-briefcases-l7.jpg\" alt=\"Leather being cut by hand\"><\/span><span>Made to measure<\/span><\/a>\n          <\/div>\n        <\/div><\/div>\n      <\/div>\n\n      <!-- TRUNKS -->\n      <div class=\"nav-item\">\n        <a href=\"\/us\/trunks\/\" class=\"nav-link\">Trunks<\/a>\n        <div class=\"mega\"><div class=\"mega-inner\" style=\"justify-content: center;\">\n          <div class=\"mega-col\">\n            <div class=\"mega-h\">Trunks<\/div>\n            <a href=\"\/us\/trunks\/\">Table Decor<\/a><a href=\"\/us\/trunks\/\">Dressing Table &amp; Jewelry Box<\/a><a href=\"\/us\/vanity-case\/\">Vanity Case<\/a>\n            <a href=\"\/us\/contact\/\" style=\"margin-top: 10px; font-weight: 500; font-size: 11px; letter-spacing: 0.14em; text-transform: uppercase;\">Book an appointment<\/a>\n          <\/div>\n          <div class=\"mega-wide\" style=\"max-width: 640px;\">\n            <a href=\"#\" class=\"tile-link\"><span class=\"zoom\"><img decoding=\"async\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/lnp-vanity-case-l2.jpg\" alt=\"Two Luis Negri trunks in black and brown\"><\/span><span>Vanity Case<\/span><\/a>\n            <a href=\"#\" class=\"tile-link\"><span class=\"zoom\"><img decoding=\"async\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/lnp-susi-l1.jpg\" alt=\"Gilded salon interior\"><\/span><span>Dressing Table &amp; Jewelry Box<\/span><\/a>\n          <\/div>\n        <\/div><\/div>\n      <\/div>\n\n      <!-- READY -->\n      <div class=\"nav-item\"><a href=\"\/us\/ready-to-ship\/\" class=\"nav-link\">Ready to Ship<\/a><\/div>\n\n      <!-- GIFTS -->\n      <div class=\"nav-item\">\n        <a href=\"\/us\/gifts\/\" class=\"nav-link\">Gifts<\/a>\n        <div class=\"mega\"><div class=\"mega-inner\" style=\"justify-content: center;\">\n          <div class=\"mega-col\">\n            <div class=\"mega-h\">Gifts<\/div>\n            <a href=\"\/us\/gifts\/\">For Her<\/a><a href=\"\/us\/gifts\/\">For Him<\/a>\n          <\/div>\n          <div class=\"mega-wide\" style=\"max-width: 640px;\">\n            <a href=\"\/us\/gifts\/\" class=\"tile-link\"><span class=\"zoom\"><img decoding=\"async\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/ln-redbag.jpg\" alt=\"Red bauletto held in hand\" style=\"object-position: 50% 50%;\"><\/span><span>For Her<\/span><\/a>\n            <a href=\"\/us\/gifts\/\" class=\"tile-link\"><span class=\"zoom\"><img decoding=\"async\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/ln-envelopes.jpg\" alt=\"Leather-toned envelopes\"><\/span><span>For Him<\/span><\/a>\n          <\/div>\n        <\/div><\/div>\n      <\/div>\n\n      <!-- CASA NEGRI -->\n      <div class=\"nav-item\">\n        <a href=\"\/us\/casa-negri\/\" class=\"nav-link\">Casa Negri<\/a>\n        <div class=\"mega\"><div class=\"mega-inner\" style=\"justify-content: center;\">\n          <div class=\"mega-col\">\n            <div class=\"mega-h\">Casa Negri<\/div>\n            <a href=\"\/us\/casa-negri\/#history\">History<\/a><a href=\"\/us\/casa-negri\/#craftsmanship\">Craftsmanship<\/a><a href=\"#\">Personalization<\/a><a href=\"#\">News \/ Journal<\/a>\n          <\/div>\n          <div class=\"mega-wide\" style=\"max-width: 640px;\">\n            <a href=\"\/us\/casa-negri\/#history\" class=\"tile-link\"><span class=\"zoom\"><img decoding=\"async\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/ln-arch.jpg\" alt=\"Classical architecture detail\"><\/span><span>History<\/span><\/a>\n            <a href=\"\/us\/casa-negri\/#craftsmanship\" class=\"tile-link\"><span class=\"zoom\"><img decoding=\"async\" src=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2026\/10\/ln-craft.jpg\" alt=\"Leather being cut by hand\"><\/span><span>Craftsmanship<\/span><\/a>\n          <\/div>\n        <\/div><\/div>\n      <\/div>\n    <\/nav>\n  <\/header>\n<style>#lnx .lg p, #lnx .lg li, #lnx .lg ul { font-family: inherit !important; color: #1E1E1E !important; letter-spacing: normal; } #lnx .lg ul { list-style: disc outside !important; padding-left: 20px !important; } #lnx .lg li { list-style: inherit !important; padding-left: 4px; } #lnx .lg li::marker { color: #B49B57; } #lnx .lg h2 { color: #1E1E1E; } @media (max-width: 768px) { #lnx .lg-wrap { padding: 64px 24px 80px !important; } #lnx .lg h1 { font-size: 38px !important; margin-bottom: 44px !important; } }<\/style><div class=\"pad-x lg-wrap\" style=\"padding: 110px 90px 130px;\"><div class=\"lg\" style=\"max-width: 760px; margin: 0 auto;\"><div class=\"eyebrow\" style=\"color: #8A847B; text-align: center;\">Customer care<\/div><h1 class=\"serif\" style=\"font-size: 52px; line-height: 1.1; text-align: center; margin: 18px 0 72px; font-weight: 400;\">Returns policy<\/h1><h2 class=\"serif\" style=\"font-size: 26px; line-height: 1.25; font-weight: 400; margin: 52px 0 16px; padding-top: 28px; border-top: 1px solid #E6E0D7;\">Right of withdrawal<\/h2><p style=\"font-size: 15px; line-height: 1.85; font-weight: 300; margin: 0 0 16px;\">The USER has the same rights and period to return and\/or report possible flaws or defects in the online products or services as they do for offline products or services.<\/p><h2 class=\"serif\" style=\"font-size: 26px; line-height: 1.25; font-weight: 400; margin: 52px 0 16px; padding-top: 28px; border-top: 1px solid #E6E0D7;\">Deadline for returns<\/h2><p style=\"font-size: 15px; line-height: 1.85; font-weight: 300; margin: 0 0 16px;\">You have a period of 14 days from the date of product receipt to request a return.<\/p><h2 class=\"serif\" style=\"font-size: 26px; line-height: 1.25; font-weight: 400; margin: 52px 0 16px; padding-top: 28px; border-top: 1px solid #E6E0D7;\">Exceptions<\/h2><p style=\"font-size: 15px; line-height: 1.85; font-weight: 300; margin: 0 0 16px;\">The right of withdrawal does not apply in the following cases:<\/p><ul style=\"margin: 0 0 16px; padding-left: 20px; font-size: 15px; line-height: 1.85; font-weight: 300;\"><li style=\"margin-bottom: 6px;\">If the product is not returned in perfect condition.<\/li><li style=\"margin-bottom: 6px;\">If the product packaging is not in its original or perfect condition. The product should be protected using its original packaging to ensure it arrives in perfect condition. Applying seals or adhesive tapes directly to the product is strictly prohibited.<\/li><li style=\"margin-bottom: 6px;\">Directly downloaded software applications from the portal.<\/li><li style=\"margin-bottom: 6px;\">Customized products or products that, due to hygiene or other legally established exceptions, are not eligible for this right.<\/li><\/ul><h2 class=\"serif\" style=\"font-size: 26px; line-height: 1.25; font-weight: 400; margin: 52px 0 16px; padding-top: 28px; border-top: 1px solid #E6E0D7;\">Return procedure<\/h2><p style=\"font-size: 15px; line-height: 1.85; font-weight: 300; margin: 0 0 16px;\">Before the withdrawal period expires, you must notify the merchant of your decision to request a return. To do so, please follow these steps:<\/p><p style=\"font-size: 15px; line-height: 1.85; font-weight: 300; margin: 0 0 16px;\">Send an email to <a href=\"mailto:info@luisnegri.com\" style=\"color: inherit; text-decoration: underline;\">info@luisnegri.com<\/a>, indicating your order or invoice number. Attach the withdrawal form provided on the website or clearly state your desire for a product return.<\/p><p style=\"font-size: 15px; line-height: 1.85; font-weight: 300; margin: 0 0 16px;\">Once we receive your request, we will contact you to provide instructions on how to proceed with the return and inform you of the transportation costs you need to cover. We will handle the shipping arrangements. If you are returning the product simply because you have changed your mind or it does not suit you, the return shipping costs are your responsibility. If the product is defective, has a quality issue, arrived damaged or is not the item you ordered, Luis Negri will cover the full cost of the return.<\/p><p style=\"margin: 8px 0 24px;\"><a class=\"cta\" href=\"https:\/\/luisnegri.com\/wp-content\/uploads\/2023\/06\/ENGLISH-WITHDRAWAL-FORM.docx\" download>Download the withdrawal form<\/a><\/p><h2 class=\"serif\" style=\"font-size: 26px; line-height: 1.25; font-weight: 400; margin: 52px 0 16px; padding-top: 28px; border-top: 1px solid #E6E0D7;\">Inspection of returned product<\/h2><p style=\"font-size: 15px; line-height: 1.85; font-weight: 300; margin: 0 0 16px;\">Upon receiving the returned product, our team will conduct an inspection to ensure it meets the previously established return conditions.<\/p><h2 class=\"serif\" style=\"font-size: 26px; line-height: 1.25; font-weight: 400; margin: 52px 0 16px; padding-top: 28px; border-top: 1px solid #E6E0D7;\">Refund process<\/h2><p style=\"font-size: 15px; line-height: 1.85; font-weight: 300; margin: 0 0 16px;\">If the product meets the return conditions, we will process the corresponding refund within 14 days of receiving the product.<\/p><p style=\"font-size: 15px; line-height: 1.85; font-weight: 300; margin: 0 0 16px;\">The refund will be issued using the same payment method used in the original purchase, unless we explicitly agree on an alternative method with you.<\/p><p style=\"font-size: 15px; line-height: 1.85; font-weight: 300; margin: 0 0 16px;\">Except in the case of defective, damaged or incorrect products, return transportation costs and any additional expenses will not be refunded and are the customer\u2019s responsibility.<\/p><\/div><\/div>\n<!-- Footer -->\n  <div class=\"foot pad-x\" style=\"background: #1E1E1E; color: #FFFFFF; padding: 64px 90px 40px;\">\n    <div class=\"footer-grid\" style=\"display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 80px;\">\n      <div style=\"display: flex; flex-direction: column; gap: 36px;\">\n        <div style=\"display: flex; 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